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We will only accept a return if the item is new and unused. Please return goods to us within 14 days of receiving the returns form from us. All exchanges are subject to stock availability. In the event of an exchange, there is no charge to ship out the replacement items. If you would like an exchange, please indicate the desired item including the size required. Print and complete the returns form ensuring that it is signed and agrees with our Returns Policy. Please contact us by e-mail within 7 days of receiving your order and we will issue you with a returns reference number and the return documents. We accept returns for a refund or an exchange if you are not completely satisfied with your order.

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ZOOFASHIONS is offering free worldwide returns with UPS. All returns must be requested by 9 January 2023. If you require any information regarding your order you may contact customer services on +44 (0) 20 8514 1595 during our office hours of 10AM to 5PM GMT Monday to Saturday, or via e-mail at Return PolicyĮnjoy extended returns during the holiday season, from 1 November 2022. Any costs involved in the return of any undeliverable orders may be charged to the customer and will be deducted from any refund due.Īll orders will require a signature upon delivery. We are not responsible for any delays caused by destination customs clearance processes.Īny orders which are undeliverable will be returned to us by the courier. When your delivery arrives in the relevant country, our courier, will contact you to obtain a physical address for delivery.Įstimated delivery times are to be used as a guide only and commence from the date of dispatch. If you enter a PO Box address in Bahrain, Kuwait, Libya, Qatar, Oman, Saudi Arabia and United Arab Emirates, you will be required to provide a valid telephone number. Unfortunately we are unable to deliver to PO Box address with the exception of the Middle East Region. However for first time customers, we may request that goods are shipped to the credit card billing address only. As a security precaution, a copy of the invoice may be sent to the card holder's registered home address before goods are dispatched. Orders may be delivered to addresses other than the billing address. Deliveries to the rest of North America will take 2-3 business days for delivery.ĭelivery outside the EU may be subject to import duty and local taxes which are the responsibility of the customer.ĭelivery to Rest of World (2-4 Business Days*) is £30 and your order will be delivered by UPS.Īll orders are carefully packaged with luxurious tissue paper and placed in plain white boxes for your complete discretion. Delivery outside the EU may be subject to local taxes which will be your responsibility.ĭelivery to North America (1-3 Business Days*) is £30 and your order will be delivered by UPS.ĭelivery to New York and New Jersey will take 1 business days for delivery. Please note orders placed after 3pm Friday and on weekends will be shipped the following Monday (excluding bank holidays).

Orders placed after 3pm GMT will be dispatched the following business day. Orders placed before 3pm GMT Monday to Friday will be shipped on the same day. Saturday delivery available upon request.Įurope Economy (2-5 Business Days*) is £20 and your order will be delivered by UPS.Įurope Express (1-3 Business Days*) is £25 and your order will be delivered by UPS.

Orders placed after 3pm will be dispatched the following business day. Orders placed before 3pm Monday to Friday will be shipped on the same day. UK Delivery (1 Business Day*) is £7 and your order will be delivered by UPS. Holiday Period All orders placed after Friday 30th December 3 pm, will ship on Wednesday 4th January 2023.